Support direct payment and self directed support funds

The Rainbow Care Team

The Director of Services is Jane Manchester, a founder of Rainbow in 1991. She takes great pride in the service offered and has full involvement in the day to day running of the company.

The Care Manager, who ensures successful delivery of care. She maintains contact, where appropriate with relatives and other health care professionals, so that care plans can be monitored. The service remains flexible so that care can be altered or restructured as necessary.

Daily contact with the care staff, which affords her the opportunity to keep abreast of situations. The team consists presently of 32 staff working a selection of full and part-time hours. They are all employees working within the bounds of an employment contract compliant with current Government legislation. Their company handbooks and guidelines contain full descriptions of the care standards to which Rainbow aspires.

The Office Manager is Jake Tampin. He is responsible for all office administration, which includes weekly payroll and invoicing. All enquiries relative to payroll or invoices should be directed to Jake. Further duties include maintenance of the computer system and website. Rainbow is fully computerised from the creation of weekly work sheets to accounting. Jake liaises with both staff and clients.

All staff are hand picked for their experience and caring qualities. As it is they that have the most contact with clients, it is crucial that their skills, performance and reliability is of a high standard. Rainbow exercises a thorough selection process for a prospective staff members, which is followed by induction to policies and regular supervisory sessions with the Care Manager.

We have built up an ever-expanding core of care workers many of who have been with us since inception and to whom we have become close. This enables us to establish an understanding of each individuals qualities and personality. This is an asset when placing members of staff for duties and also enables us to be certain of the trustworthiness and initiative that is essential in this line of work.

On-going training and discussion groups is maintained both in-house and bought from outside training bodies such as Nottingham's N.V.Q. centre, the Red Cross and other specialist healthcare providers. All staff members carry an identification card and a name badge so that clients know who they are letting into their home. All staff wear uniforms unless requested otherwise. Rainbow has both a formal and informal dress code. Carers, both male and female, are from a variety of ethnic and religious backgrounds.

We select members of staff who we feel will be best suited to a particular client and their requirements; and they can be met in advance if required. To enable a bond of friendship and trust to develop we endeavor to supply the same carer or small group of carers regularly.

This is a nationally recognised training programme during which carers are assessed and must prove competence against national standards. Training is given during the course as or if required.